Privacy Policy
Last Updated: January 15, 2024
At AstroCogniano Culinary Studio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Place orders for our meal kits and culinary experiences
- Subscribe to our newsletter or promotional communications
- Participate in our cooking classes or events
- Contact our customer support team
- Complete surveys or provide feedback
Automatically Collected Information
When you visit our website, we automatically collect certain technical information including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders for meal kits and cooking experiences
- Provide customer support and respond to your inquiries
- Send you important updates about your orders and account
- Personalize your experience and recommend products you may enjoy
- Improve our website, products, and services
- Send marketing communications with your consent
- Comply with legal obligations and prevent fraudulent activities
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (payment processors, delivery services)
- Professional advisors including lawyers and accountants
- Law enforcement agencies when required by law
- Successor entities in the event of a business transfer
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:
- Order information: 7 years for tax and accounting purposes
- Customer account data: Until account deletion is requested
- Marketing preferences: Until consent is withdrawn
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information under certain circumstances
- Restriction or objection to certain processing activities
- Data portability to receive your information in a structured format
- Withdrawal of consent for marketing communications
International Data Transfers
As a Canadian company, we primarily store and process your information within Canada. However, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@astrocogniano81avs.media
Phone: +1 435916508
Address: 124 Queen Street West, Toronto, ON M5H 2M6, Canada